HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. One of our Clients is a Fortune 500 company in the Information Technology business with a diverse customer base—including Partners, SMBs, Public sector, Large, and Key customers—offering access to a variety of business activities. We cover the full range of OTC processes, from contract setup, billing, and query management to payment processing. We maintain a solid core team with 5 to 12 years of experience, committed to securing strong business outcomes and growth potential. Roles and Responsibilities: Validate contract documentation related to contract activation or termination and input orders and contract data into various ERP systems and tools used within the team. Process contract changes and updates. Calculate and, upon approval, bill through the system for various additional charges. Manage customer queries related to the contract lifecycle and attributes. Maintain internal and external communication with different departments, partners, and customers regarding new activations or queries. Ensure timely and comprehensive feedback to all raised queries. Ensure compliance with corporate guidelines, ethical standards, and financial rules. Prepare and analyze reports and supporting documents as per business needs. Ensure proper document retention following archiving and document management policies. Provide support and training to other Order Management specialists and suggest improvements to the Order Management process. Preferred Qualifications: Bachelor's Degree Required Skills: Fluent in German (both written and verbal) Experience in an administrative or customer interaction role Self-motivated and eager to learn new skills Driven by team success and meeting deadlines Adaptable to changing environments Proficient in MS Office and good command of English Organized with attention to detail Able to maintain high productivity with low error rates Friendly and communicative Experience in a similar role is an advantage Apply Now Resume Upload Allowed file extensions: Pdf, Doc, Docx | Max file size: 2MB #J-18808-Ljbffr Hcl Technologies
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