Job Description

About Aziza :

Aziza, helmed by acclaimed Michelin-starred Chef Mourad Lahlou, is a celebrated fine dining restaurant in San Francisco's Richmond District. We offer a modern and refined take on Moroccan cuisine, emphasizing seasonal ingredients and showcasing a deep understanding of spices and flavor. With a commitment to providing exceptional dining experiences and warm hospitality, Aziza has established itself as a culinary destination in the Bay Area. We are seeking a passionate, experienced, and dynamic General Manager to lead our team and uphold our standards of excellence.

Position Summary :

The General Manager will be responsible for overseeing all aspects of Aziza's daily operations, ensuring an unparalleled guest experience, fostering a positive and productive work environment, and achieving the restaurant's financial and operational goals. This role requires a strong leader with exceptional business acumen, a deep understanding of fine dining service, and a genuine passion for hospitality. The General Manager will report directly to the ownership.

Responsibilities :

• Leadership and Team Management :

Provide strong and inspiring leadership to all front-of-house (FOH) and back-of-house (BOH) teams, fostering a culture of teamwork, respect, and continuous improvement.

• Oversee the recruitment, hiring, onboarding, training, and development of all restaurant staff.
• Conduct regular performance evaluations, provide constructive feedback, and implement strategies for employee growth and retention.
• Schedule and manage staff effectively to ensure optimal service levels while adhering to labor budgets.
• Lead regular team meetings to communicate goals, address concerns, and ensure alignment across all departments.
• Mediate and resolve any employee relations issues in a professional and timely manner.
• Guest Experience :

Champion a guest-centric culture, ensuring that every guest receives exceptional service and a memorable dining experience.

• Lead by example on the floor, interacting with guests, addressing concerns, and ensuring their satisfaction.
• Develop and implement strategies to enhance guest loyalty and build strong relationships with the community.
• Handle guest complaints and feedback effectively and efficiently, striving for positive resolutions.
• Maintain a high level of knowledge about the menu, beverage program, and restaurant offerings to effectively communicate with guests and staff.
• Operational Excellence :

Oversee all daily operations, ensuring smooth and efficient service during all meal periods.

• Develop, implement, and maintain operational policies, procedures, and service standards to ensure consistency and excellence.
• Monitor and maintain the restaurant's appearance, cleanliness, and ambiance to create a welcoming and refined environment.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage reservations and seating arrangements to maximize efficiency and guest satisfaction.
• Coordinate with the kitchen team to ensure seamless communication and execution of service.
• Financial Management :

Develop and manage the annual budget, monitor financial performance, and implement strategies to achieve financial goals.

• Analyze sales data, labor costs, and operating expenses to identify areas for improvement and maximize profitability.
• Oversee inventory management for food, beverage, wine, and supplies, ensuring appropriate stock levels and minimizing waste.
• Manage point-of-sale (Aloha) systems and ensure accurate transaction processing.
• Work closely with ownership on financial reporting and analysis.
• Marketing and Business Development :

Collaborate with ownership on marketing initiatives to promote the restaurant and attract new customers.

• Develop and maintain relationships with local businesses, partners, and the community.
• Stay informed about industry trends and competitor activities to identify opportunities for growth.

Qualifications :

• Minimum of 1 years of progressive management experience in a fine dining restaurant environment, with at least 2 years in a General Manager or similar senior leadership role.
• Proven track record of successfully leading and motivating teams to achieve exceptional results.
• Extensive knowledge of fine dining service standards, food and beverage operations (wine included), and hospitality best practices.
• Strong financial acumen, including budgeting, cost control, and revenue management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• Exceptional organizational and time management skills with a strong attention to detail.
• Proficiency in restaurant management software, including POS systems and reservation platforms.
• A genuine passion for food, wine, and creating memorable guest experiences.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Knowledge of Moroccan cuisine and culture is a plus.
• ServSafe certification or equivalent is required.

To Apply :

Interested and qualified candidates are invited to submit their resume and cover letter through Culinary Agents or send to <

• Please highlight your relevant experience and passion for fine dining and Moroccan cuisine in your application.

We look forward to hearing from you!

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