Job Description
Title: Marketing Services QA
Location: Auburn Hills, MI
Remote Option: NO-Onsite role
Level QA Lead 1
Job Details:
Job Requirements
We are seeking a Level 1 QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases.
Key Responsibilities:
Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.
Execute test cases, regression tests, and functional testing to ensure system integrity and performance.
Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).
Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.
Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.
Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.
Follow established QA processes and best practices to maintain a high standard of testing.
Provide feedback on user experience (UX) and potential system improvements.
Maintain test documentation, including test plans, test cases, and test execution results.
Technical Experience
Manual Testing Experience:
Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing).
Experience in validating change requests, enhancements, and bug fixes.
Writing test cases, test scripts, and test plans based on business requirements
Bug Tracking & Reporting:
Experience with defect tracking tools like Jira.
Ability to log, track, and prioritize defects effectively.
Test Data Management:
Understanding of test data creation and working with datasets for validation.
Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud.
Basic API Testing
Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.
Unique Skills
Marketing Cloud Testing:
Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud.
Checking personalization, dynamic content, and A/B testing setup.
Understanding data extensions, segmentation, and audience targeting.
Service Cloud Testing:
Testing case management, automation rules, workflows, and process builder flows.
Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.
Experience Cloud Testing:
Testing customer portals, self-service communities, and authentication workflows.
Verifying access control, profiles, and role-based security settings.
Salesforce Configuration & Navigation:
Understanding of standard and custom objects, fields, validation rules, and page layouts.
Experience testing Lightning components and Visualforce pages.
Basic SOQL Knowledge
Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.
...accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal... ...Here to apply internally. SUMMARY: The Meetings & Events Coordinator provides support to the entire department with a...
We are hiring an entry level Project Service Coordinator to join our growing team! Responsibilities: Assessing the service needs of clients and linking them to the appropriate resources and providers. Advocating for adequate, timely, and cost-effective services...
...individual with knowledge of human services and/or behavioral healthcare seeking an entry level receptionist and scheduling position. Title: Office... ...; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program...
...tests to using electrocardiograms to capture patient heart rhythm and rate. PRINCIPAL DUTIES AND RESPONSIBILITIES: Perform EKG tracings for Christiana and Wilmington Hospitals and ED triage Transfer EKG to Powerchart Create order in Powerchart for...
...schedule/effort. For more than 70 years, Southern California Permanente Medical Group (SCPMG) has practiced ethical, evidence-based... ...continuous improvement. Today, we provide care to more than 4.9 million Kaiser Permanente members a membership that reflects the vibrant...